The owner of the online shop MATIFOODS.EU (hereinafter referred to as the online shop) is OÜ Future Food Now (registry code 16225864), located at Katusepapi tn 16b-1, 11412 Tallinn, Estonia.
Term of sales contract and information about goods and prices
The sales terms apply to purchasing goods from the online shop.
The prices of the products sold in the online shop are indicated next to the products. A fee for delivery of the goods is added to the price.
The fee for delivery of the goods depends on the location of the buyer and the delivery method.
The delivery fee is displayed to the buyer when the order is placed.
Information about the goods is provided in the online shop next to the goods.
Placing an order
To order goods, the requested goods should be added to the shopping cart. To finalise the order, the required data fields should be filled in and a suitable means of delivery chosen. The total price is then displayed on the screen, which can be paid via a bank link or using another payment solution. The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop. If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 1-2 working days. Depending on the method of payment, the refund may take up to 7 working days.
Delivery
Goods are delivered to the following countries: Estonia
Delivery options: SmartPosti
The delivery cost of the goods is borne by the buyer and the respective price information is displayed next to the delivery method.
Parcels will normally arrive at the location specified by the buyer within 1-7 working days of entry into force of the sales contract.
In exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days.
If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.
Right of withdrawal
According to the conditions listed in subsection 4 of § 53 of the Law of Obligations Act, the right of withdrawal provided for in subsection 1 of § 56 of this Act shall not apply to contracts the object of which is:
The delivery of such goods which deteriorate or expire rapidly, for example foods with a ‘use by’ date
The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.
Right to file a complaint
The online shop is liable for the non-compliance of the goods sold to the buyer with the terms and conditions of the contract or for the defects which existed at the time of delivery of the item.
In the event of a defect, the buyer has the right to contact the online shop no later than within two months by sending an e-mail to info@matifoods.eu or by calling +372 5556 7802
The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the item.
If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer.
The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.
Resolution of disputes
If a buyer has complaints regarding the online shop, they should send them via e-mail to info@matifoods.eu or call +372 5556 7802
If the buyer and the online store fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee. The Consumer Disputes Committee is authorised to resolve disputes arising from the contract entered into between the buyer and the online shop. The buyer’s complaints are reviewed by the Committee free of charge.
The buyer may turn to the Online Dispute Resolution platform of the EU